FAQ

What is K5 Rejuvenation?

K5 Rejuvenation is a wellness and recovery center offering advanced recovery services designed to help you recover, recharge, and rejuvenate.

What services do you offer?

Whole Body Cryotherapy, Cold Plunge, Infrared Sauna, Red Light Therapy, Compression Therapy

Who can use your services?

Most healthy adults can participate. Certain medical conditions may prevent participation. Every client completes a health screening and waiver before receiving services.

Do I need an appointment?

Appointments are recommended to ensure availability. Walk-ins are welcome based on availability.

What should I wear?

Our team will provide instructions based on the service(s) you’ve selected. Comfortable/athletic clothing is recommended.

How early should I arrive?

Please arrive 10–15 minutes before your first appointment to complete any remaining paperwork.

How long are appointments?

Appointment length varies depending on the service(s) selected. Many recovery sessions take approximately 30–60 minutes when multiple services are combined.

Can I combine services?

Yes. Many guests enjoy combining services for a personalized recovery experience.

Is there an age requirement?

Some services may have age restrictions or require parental consent for minors. Contact us for additional information.

Do you offer memberships?

Yes! We offer memberships and service packages for clients looking to make recovery part of their routine.

Can I purchase gift cards?

Absolutely! Gift certificates are available and make a great gift for athletes, fitness enthusiasts, and anyone focused on wellness.

What is your cancellation policy?

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations or missed appointments may be subject to a fee.

Are your services covered by insurance?

No. K5 Rejuvenation is a self-pay wellness center and does not bill health insurance.

Where are you located?

804 Omni Blvd., Suite 101Newport News, VA 23606